Credit lifecycle
A balance can change through:- The plan’s monthly allocation, granted automatically once per calendar month
- A manual change made in the dashboard: a top-up, an operator correction, or a refund
- A usage charge from a successful
consumerequest
Add credits from the dashboard
Open the customer’s detail page and add credits. Authorized roles only — see workspaces and roles.- Top-up: purchased or externally granted credits.
- Refund: returning credits for a charge you are reversing. Adding credits back is always safe for the balance.
- Correction: a manual adjustment when something needs fixing.